Terms and Conditions

This web-site is operated by Youatwork Limited (Registered in England with number 4234654) and Youatwork Financial Services Limited (registered in England with number 6503351) of 6th Floor, Corinthian House, Lansdowne Road, Croydon CR0 2BX ("we", "our", "us").

Youatwork Financial Services Limited is authorised and regulated by the Financial Conduct Authority. Youatwork Financial Services introduces all financial products and services which relate to investments specified for the purposes of section 22 of Financial Services and Markets Act 2000. These financial products and services are branded with the "Youatwork Financial Services" logo. All other products and services are introduced by Youatwork Limited.

We advertise the goods and services listed in the "Discounts" pages of this web-site to invite you to make an offer to buy them from their respective suppliers. You will not be charged for our service. With the exception of The Gift Card Store, none of the goods or services advertised on these pages are offered for sale to you by us and we shall not be responsible for providing you with the product or service you ultimately acquire.

For Gift Card Store orders we aim to process your order within 3 working days of receiving it. Cards and Vouchers will be delivered via your preferred choice of 1st Class Post or Special Delivery. In the event that you have not received your cards or vouchers within 7 days then please contact customer support.

You may make any offer to buy any of the goods or services advertised in the "Discounts" pages either by accessing the supplier's ordering page (using the links provided) or by calling them directly using the advertised telephone number. Any contract which is concluded for the purchase of goods or services will be between you and the relevant supplier and governed by their terms and conditions. Neither we nor your employer shall have any liability under or in respect of that contract or in relation to the goods or services supplied.

Payments made using Debit and Credit Cards can only be refunded in the event that there has been a problem with the system and an incorrect payment has been taken from the card. In the event that you believe such an error has occurred then you should contact our customer care team on 0800 037 0125, (available Monday to Friday between 9am and 5:30pm, excluding Bank Holidays). Or alternatively email us on customercareteam@youatwork.co.uk.

We will agree with your employer a minimum balance for payment of any cashback amounts that you earn from offers on the web-site. In the absence of any explicit agreement then the minimum balance is set at £1. When your cashback balance exceeds the agreed minimum then you can instruct us to pay the balance to your bank account. In the event that you leave your employer, or if your employer cancels its licence to use the web-site, then we will transfer to you any balance due provided it exceeds the minimum balance and you have provided us with the necessary bank account details whilst the web-site is within contract.

We advertise the employee benefits listed in the "Benefits” pages of this web-site to invite you to select the benefits as part of the employee benefits scheme run by your employer. You will not be charged for our service. With the exception of Childcare Voucher AT WORK, none of the employee benefits advertised on these pages are offered to you by us and we shall not be responsible for providing you with the employee benefit you ultimately acquire.

You may select any of the employee benefits advertised in the "Benefits” pages either by accessing the benefit provider's ordering page (using the links provided) or by following the instructions related to that benefit. The precise contractual relationship varies from benefit to benefit. You acknowledge that we shall not have any liability under or in respect of that contract for the employee benefits selected.

You will keep confidential any user name, password or discount code given to you in connection with this service. Responsibility for security of any passwords provided to you rests with you. You are not permitted to share your user name and password with any other person. You will discontinue use of the service if, to the best of your knowledge, you are no longer eligible to use the service.

We do not hold ourselves out as providing any legal, financial or other advice nor do we make any recommendation or endorsement as to any investment, advisor or other good or service. In addition, we do not offer any advice regarding the nature, potential value or suitability of any particular investment, security or investment strategy. Accordingly you will not be a client of ours or be entitled to client protections in respect the provision of services or performance of products that we advertise to you.

While we endeavour to ensure that this web-site is available 24 hours a day, we shall not be liable if for any reason this web-site is unavailable at any time or for any period. Access to this web-site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

You and your employer agree to use the latest version of the web-site. Occasionally, and at our sole discretion, we may allow use of the previous version of the web-site for a short transition period.

Your employer is liable for our fees. We will give you access to the web-site and process your benefits provided always that your employer has paid our licence fee, upgrades fees, administration fees, and any other fees (as applicable). We reserve the right to change our licence fees, upgrade fees, administration fees, and any other fees from time to time and will notify your employer accordingly. You at Work reserve the right to charge an administration fee in connection with the work required to transfer balances from or close down any individual employee's childcare voucher account.

While we endeavour to ensure that the information on this web-site is correct, we do not warrant the accuracy and completeness of the material on this web-site. We may make changes to the material on this web-site at any time without notice. The material on this web-site is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the fullest extent permissible by law, we and your employer exclude all liability (whether in negligence or otherwise) in relation to the content of this web-site or the descriptions of the goods and services contained in it. For the avoidance of doubt, we do not limit our liability for death or personal injury caused by its negligence, or that of our employees, agents or sub-contractors, or fraud by us or our employees.

We will use any personal data you provide to us or we collect about you (whether through our web-site or when you contact our call centre) in accordance with our Privacy Policy. Our Privacy Policy provides details of the types of information we may acquire. By providing information to us, you will consent to its use in accordance with our Privacy Policy. Click here to review our Privacy Policy.

We shall have no obligation to take any proceedings on your behalf, or fund any action you may bring, against a supplier.

All rights, including copyright, in the design, text, graphics and other material in this web-site, and the selection or arrangement thereof, are reserved to us or our licensors. We or our licensors or suppliers own all trademarks, product names, company names, logos, titles and get-ups used in this web-site. Permission is granted to electronically copy and print in hard copy portions of our web-site for the sole purpose of placing an order through our site or using our site as a procurement and information resource. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without our prior written permission is strictly prohibited. Any rights not expressly granted in this Legal Notice are reserved.

If you have any queries concerning this legal notice or the operation of our web-site, please contact Customer Care Team, Youatwork Limited, 6th Floor, Corinthian House, Lansdowne Road, Croydon CR0 2BX . Please note that if you have any complaint relating to any of the products or services listed on our web-site, we will not be able to resolve such complaints, but shall refer you to the relevant provider. If your complaint relates specifically to the operation of the Youatwork Financial Services Limited introduction service, you may be able to refer your complaint to the Financial Ombudsman Service. Further details are available on request.

In the unlikely event that Youatwork Financial Services Limited owes money to you that it is unable to pay as a result of its insolvency, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information is available from the Financial Services Compensation Scheme.

This legal notice shall be governed by and construed in accordance with law of England and Wales. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Company Email Disclaimer: All You at Work e-mails, including any attachments, are intended only for their named recipient(s). They may contain confidential or privileged information, and should not be read, copied or otherwise used by any other person. If you are not a named recipient, please contact the sender and delete the e-mail from your system. It is possible that our message to you may contain destructive viruses or worms, despite our strict anti-virus regime. We would advise you that we do not accept liability for consequential effects caused to your computer or others connected to it. Please note that any views or opinions presented in e-mails are solely those of the author, and do not necessarily represent those of the Company.